Our club uses its own chat app for all team and club communication - announcements, team chat, training and game details, and the club calendar, all in one place. Here is everything you need to get set up and find your way around.

You join the app by invitation from the club - there is no public sign-up. When the club invites you, an email arrives with your personal sign-up link.

1	Open the email and click the link. The link is valid for 7 days. If it has expired, contact the club and we will send a fresh one.
2	Choose a password. The page asks for a password and a confirmation, and nothing else - your details are already on the invitation. It needs to be at least 8 characters.
3	Read the confirmation page. It tells you what happens next: either you are in straight away, or your channel access will be set up once the club confirms your membership. If you are waiting, you will get access to all your channels as soon as the club finalises things - nothing more for you to do.

The app protects your account with two-factor authentication (2FA) - a one-time code sent to your email.

1	Enter your email and password on the login screen.
2	Check your email for a 6-digit code. On a device you have not used before, the app emails you a code. It is valid for 10 minutes.
3	Enter the code. Tick Remember this device to skip the code on that phone or computer for the next 30 days. If it did not arrive, or you typed it wrong, tap Resend code - you can ask for a fresh one once a minute.

If you belong to more than one club

After the code, you choose which club to open. Your channels, members and calendar all belong to the club you picked, so sign out and back in to switch.

Forgot your password?

1	Tap "Forgot password?" on the login screen and enter your email.
2	Check your inbox for the reset link. It is valid for 1 hour.
3	Set a new password and log in as normal.

The first time you sign in, the App Usage Agreement appears and covers the screen. It cannot be dismissed, and the I Agree button only becomes active once you have scrolled to the end - so give it a read.

You can look at it again whenever you like: Profile → App Usage Agreement. It also shows the date you agreed.

The app runs in your browser, but installing it makes it feel and behave like a normal app - full screen, its own icon, push notifications and an unread count on the icon. There is nothing to download from the App Store or Play Store.

iPhone & iPad (Safari)

1	Open the club's app address in Safari. It has to be Safari - Apple only allows installation from there.
2	Tap Share - the square with the arrow at the bottom of the screen.
3	Scroll down and tap "Add to Home Screen", then Add.
4	Launch it from your home screen - it opens full-screen, just like a native app.

Android (Chrome)

1	Open the club's app address in Chrome.
2	Tap the ⋮ menu in the top right, then Add to Home screen or Install app.
3	Tap Install. A banner offering to install may also appear on its own - tapping that does the same thing.

Windows & Mac

The app installs on a computer too, and runs in its own window away from your browser tabs.

1	Chrome or Edge: click the install icon in the address bar - a monitor with a down arrow in Chrome, a + in Edge - then click Install.
2	Safari on a Mac: use File → Add to Dock.

Sign in, then tap WELCOME. Everything lives behind two tabs across the top.

Tab	What's there
INFORMATION	The club noticeboard, and your calendar of games, training and club events
CHAT	All the messaging - your channels, direct messages, the member list and your profile

Inside the CHAT tab

Four buttons run along the bottom of the screen:

Button	What's there
Channels	Every channel you have access to, sorted into groups, with a badge when there is something unread
DMs	Your private conversations, one to one and group
Members	The club list - tap anyone to message them
Profile	Your details, notification settings, remembered devices, calendar subscription and sign out

Channels

Channels are sorted into groups. Each group header carries a badge when anything inside it is unread, and you can collapse a group by tapping its header. You only see the channels you have been given access to.

Opening a channel takes you to the most recent message. A New Messages divider sits above everything that has arrived since you last looked, so scroll up to it to catch up on what you missed.

Members

The member list is grouped into Committee, Coaches, Managers and Members. Tap anybody to start a direct message with them.

The INFORMATION tab has two buttons: your club's name, and Calendar.

The club noticeboard

Your club's name opens the noticeboard - the things you will want to look up more than once: venue details, committee contacts, codes of conduct, fee information. The club keeps it up to date, so check here before asking.

The calendar

Calendar brings your games, training sessions and club events together in one place.

• Move between months with the arrows either side of the month name.
• Switch between Calendar and List with the toggle at the top. List shows everything in that month in date order, which is usually the quicker read.
• Tap a day, or an entry in the list, for the full detail - time, location, opponent, notes and any image the coach attached.

Entries arrive by themselves. When your coach posts a Game Day, Training or Event card in your team's channel, it lands on the calendar of everybody in that channel. Club-wide events posted by the club land on everybody's calendar. Availability polls do not create calendar entries.

You can have everything on the club calendar appear in the calendar app you already use - Apple Calendar, Google Calendar or Outlook, alongside work, school and everything else. It keeps itself up to date: when the coach moves a game, your own calendar moves with it.

1	Open Profile → Calendar Subscription and tap Copy subscription link.
2	Get the link onto a computer. Email it to yourself, or message it to yourself - whatever is easiest.
3	Add it to your calendar. In Google Calendar: Other calendars, then From URL. In Outlook on the web: Add calendar, then Subscribe from web. In Apple Calendar on a Mac: File, then New Calendar Subscription.
4	Paste the link and confirm. Your club events appear, and your phone picks them up automatically from then on.

General

#general is the whole-club channel - every member is in it automatically. It is the place for club-wide chat and questions.

Announcements

Announcement channels carry official club news. Only club admins and committee members can post there, and the sender's name and title always appear with the message, so you know it is official. Keep notifications on for these: this is how the club reaches everyone.

Your team channels

Each team has its own private channel - your team's home for chat between players, parents and coaches. This is where your coach posts Game Day and Training details and runs availability polls. Tap a poll answer right on the card, and tap a different one if your plans change.

Tap the people icon in the channel header to see who else is in your team's channel, and start a direct message with any of them.

Game and training posts land in your calendar automatically, and the app reminds you twice: at 8am the day before, and at 8am on the day. Each reminder appears as a card in the channel and arrives as an email.

Read-only channels

Some channels are pinboards - rules, documents and links posted by the club for reference. You can read but not post.

Favourite the channels you use most

Press and hold a channel in the list and choose Favourite Channel. It moves into a Favourite group at the top of your list with a star beside it, so your team's channel is always the first thing you see. This is yours alone - nobody else sees your favourites. Press and hold again to remove it.

Too much noise from one channel

Tap the bell icon in the channel header and choose how long to mute it: 1 hour, 8 hours, 24 hours, 1 week, or forever. You still see everything next time you open the channel - you just stop being notified. Tap the bell again to unmute. Please keep announcement channels unmuted.

• Send a message: type in the bar at the bottom. On a computer, Enter sends and Shift+Enter adds a new line.
• Mention someone: type @ and pick their name - they get a notification. Mentioned names show highlighted in the message.
• React to a message: on a phone, tap the message and a row of emoji appears - tap one. On a computer, click the message and the same row is at the top of the menu that opens. Tap your emoji again to take the reaction back.
• Everything else you can do to a message: on a phone, press and hold it, or tap it and then tap the ⋯ button in the emoji row. On a computer, click it, or right-click. You get Reply and Copy Text, plus Edit and Delete on your own messages.
• Reply: your answer shows with a quote of the original above it. Tap the quote to jump back to the message being answered.
• Fix a typo: Edit your own message and it will show as (edited).
• Photos: share photos from your camera roll with the image button - they appear right in the chat.
• Files: coaches, managers and club admins can attach documents. Tap one to open or download it.
• Emoji: on a computer there is an emoji button beside the message bar. On a phone, use your keyboard's own emoji. Classic shortcuts convert by themselves - :) becomes 😊.

Open the DMs tab, or tap any member's name anywhere in the app, to chat privately. Direct messages work just like channels - photos, reactions, replies, editing and deleting all included.

• Group chats: tap New Group at the top of the DMs tab, give it a name if you like, and pick two or more people - handy for carpools and team parents. Once the group exists, the add-person icon in its header brings more people in.
• Who has read it: under your most recent sent message you will see who has read the conversation. It moves along as people open it, so you know your message landed.

If the club has set you up as a coach or manager of a channel, that channel gets a Tools button in its header - for posting a proper card instead of a plain message. Which tools you get depends on the channel:

Channel	Tools available
Your team's channel	Game Day, Training, Availability Poll
An announcement channel	Event Schedule, Availability Poll
Any other channel	Availability Poll

• Game Day - announce a match. Fill in the title (for example "Round 5 vs Tigers"), date, time, opponent and location, with an optional description and image. A fixture can sit on a single day or run across a range of dates.
• Training - schedule a session with a title, date, time and location, plus optional session notes.
• Event Schedule - a dated club event on an announcement channel, with the same detail fields.
• Availability Poll - check who is around. The answers are Available and Unavailable by default, or type your own options, one per line. Members tap an answer on the card, the counts update live, and they can change their mind by tapping a different option.

One thing worth knowing about polls: the card shows a running count beside each answer, and everybody in the channel can see those counts. Individual answers are not listed on the card.

The Profile tab shows how the rest of the club sees you - your photo (or a coloured-initials avatar), your name and your description.

1	Tap Edit Profile.
2	Update what you like: take or choose a photo (or remove the one you have), change your first name, last name or description, or pick a different avatar colour.
3	Tap Save Changes. They show across the app straight away.

What else is on this screen

Item	What it does
Notification Settings	Separate switches for all channel messages, direct messages and @mentions
Accepted Devices	Every device where you ticked "Remember this device", with where and when it was last used and when it runs out. Remove one to make it ask for a code again - worth doing if you signed in on a shared or borrowed phone
App Usage Agreement	The terms you agreed to, and the date you agreed to them
Push Notifications	The switch that turns alerts on for this device, plus a test button
Calendar Subscription	Your personal link for Outlook, Google or Apple Calendar
Sign Out	Asks you to confirm first

Changing your password

There is no change-password screen in the app. Sign out, tap "Forgot password?" on the login screen, and set a new one from the emailed link. Remember that this also clears every remembered device.

Notifications are how you will know about game changes, coach announcements and messages. There are two steps and you need both - saying yes when the browser asks is not enough on its own.

1	Install the app first. Notifications are far more reliable from the installed app than from a browser tab, and on iPhone they only work once the app is on your home screen. See Installing the app above.
2	Open Profile and turn on the Push Notifications switch. Your phone or browser will ask for permission - tap Allow. If the switch shows a padlock, notifications are blocked in your browser settings and you will need to allow them there first.
3	Tap Send Test Notification. One should arrive within a few moments. On a phone, lock the screen first so you can see it land.
4	Nothing arrived? Check your phone's own settings (iPhone: Settings → Notifications → find the app → Allow Notifications. Android: Settings → Apps → the app → Notifications), make sure the channel is not muted, and check your phone is not in Do Not Disturb.

What you will be notified about

• New direct messages
• @you and @everyone mentions in your channels
• Club-wide announcements
• Every new message in your channels, if you switch on All channel messages in Notification Settings

What reaches you another way

• Game and training reminders arrive as a card in the channel and as an email, rather than as a push notification.
• Unread messages earn you an email nudge if they have been sitting there four hours. You will not get more than one a day while they stay unread.

Two other things you will notice

• A count on the app icon. The installed app carries your unread total on its icon. On iPhone that only appears once you have allowed notifications.
• A banner while you are using the app. A new message slides in at the top with the sender and a preview. Tap it to jump straight to the conversation, or leave it and it clears after a few seconds.

• Can't log in? Use "Forgot password?" on the login screen, or contact the club if your invite has expired.
• The 2FA code hasn't arrived? Check your junk folder, then tap Resend code. You can ask for a new one once a minute, and each code lasts ten minutes.
• Missing a channel? If you cannot see your team's channel, let your team manager or the club know and we will fix your access.
• Nothing in your calendar? Games and training appear once your coach posts them. If your team's fixtures are not there yet, have a word with your coach.
• Not getting notifications? Work back through the Push notifications steps above - the switch in Profile is the one people miss.
• Anything else: message the club through the app, or use the contact page on this website.

This guide covers the everyday member experience, plus the Coach Tools available to coaches and team managers. Anything else, just ask the club.